Returns & Exchanges

At Bejeweled At Soul, we want you to cherish your new pieces, but if you are not completely satisfied, we offer a 30-day return policy for most jewelry items in their original condition. Please ensure all tags and packaging are intact to qualify for a full refund or exchange.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack with Care

Securely place your jewelry in its original designer box and velvet pouch, then pack it inside a sturdy shipping carton to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring no other tracking labels are visible.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing